Pledging to engage patients and their families in every aspect of care that the Hospital provides, Winthrop-University Hospital was pleased to recently establish the Patient Family Advisory Council (PFAC). PFAC is part of the Winthrop's commitment to bring together patients, family members and Hospital staff in an ongoing effort to elevate the patient experience. Members of the council were recommended by care providers throughout the institution. These individuals, along with staff from throughout Winthrop, have come together to foster the common goal of improving the patient experience in all of Winthrop's facilities.
Top row, l.-r.: Lee Marpet, member of the Patient Family Advisory Council; Lyn Quintos-Alagheband, MD, Associate Director of Pediatric Critical Care; Beverly Johnson, CEO of the Institute for Patient and Family Centered Care, who also recently presented an educational session to staff on the importance of the PFAC; Valerie Terzano, MSN, RN, NEA-BC, Senior Vice President, Chief Nursing Officer; Michael Ammazzalorso, MD, Chief Medical Officer; and Dina Chenouda, MD, PFAC steering committee member. Bottom row, l.-r.: Mona Stecker, DNP, NP-BC, CNRN, SCRN, Special Projects Manager, Department of Patient Safety, Quality and Innovation; Monica Santoro, MS, BSN, RN, CPHQ, Vice President and Chief Quality Officer; Robin Moulder, member of the Pediatric Patient Family Advisory Council; and Jean Zebrowski, Director of Patient Relations and Volunteer Services at Winthrop.